Terms and Conditions
SVS Frame Tech terms and conditions are set out below. If you have any questions or require any further clarification feel free to get in contact with us – we are always more than happy to help.
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1. Definitions
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In these Terms:
"Company" refers to SVS Frame Tech at the registered address of SVS Frame Tech.
"Contract" refers to the contract between Customer and the Company for the sale and purchase of Goods, in accordance with these Terms
"Order" refers to the customers Order of said Goods.
"Price" refers to the agreed sale price of the Goods.
"Terms" refers to the standard terms of a sale, inclusive of any special terms agreed in writing between Customer and the Company.
"Customer" refers to the individual or company named on the Order.
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2. Goods
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Goods will remain the property of SVS Frame Tech until such time as payment is made in full.
Risk in the Goods becomes the Customers responsibility once Goods have been delivered or collected by the Customer, or its nominated agent.
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3. Prices
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All prices detailed on our website are given in good faith, and SVS Frame Tech reserves the right to alter any price before the Customer places an order, or cancel an order in the event of a pricing error before the product has been dispatched.
All pricing is detailed in pound sterling and with VAT and delivery prices in addition.
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4. Delivery
Delivery is to UK Mainland only, and unless otherwise stated and confirmed in writing by the Company delivery prices are not included in the price of the product.
If a specific delivery date is required, this should be agreed between the Customer and the Company in writing before an order is placed.
A responsible person must be available to accept and sign for a delivery. The condition of the products should always be checked prior to signing for a delivery as returns cannot be accepted once an order has been signed for.
The delivery location must be suitable and safe. Should a delivery need to be aborted due to unsafe conditions of the delivery location, SVS Frame Tech reserves the right to charge additional fees in order to complete the delivery process.
If the delivery location is unattended when the Company is delivering the product, the Company reserves the right to charge the Customer for redelivery at a time when the delivery location is attended.
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5. Warranties
Unless otherwise confirmed in writing, a 12 months manufacturers warranty applies to parts failing within that time frame. We offer a 10 year warranty on colour stability unless otherwise notified in writing.
Wear and tear of the product is not covered by this warranty.
Damage caused by incorrect installation or maintenance or lack thereof is not covered by this warranty.
6. Ordering
No responsibility is taken by SVS Frame Tech for incorrect measurements provided by the Customer. All of our doors are manufactured to the Customer requirements and if supplied measurements are incorrect this responsibility falls with the Customer.
All orders must be made in writing, either on the Companies ordering form or through the electronic ordering process online.
All online order payments must be made in advance of manufacturing beginning on custom size ordered products.
SVS Frame Tech reserves the right to refuse any orders from a Customer.
Any variations in ordering must be communicated with the Company is advance of manufacture beginning. The Company reserves the right to charge the Customer incurred costs for amendments to an order once manufacture has already begun. The Company also reserves the right to refuse to make amendments once manufacture has begun.
The Company will make reasonable endeavours to make any variations before manufacture commences, and to keep original delivery dates but this may not always be possible.
We strongly recommend double checking all sizing before an order is placed.
The responsibility for providing all correct sizing and product requirements falls to the Customer.
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7. Products
Any illustrations on the Companies website or within literature are for Customer guidance only and not to scale or a guarantee of exactness.
Due to manufacturing processes, exact colour matches are not guaranteed but will be as matched as closely as possible.
8. Payment Terms
All orders must be paid in full before manufacture can begin. Payment is accepted via BACs and by most major cards.
9. Cancellations
The Company reserves the right to cancel any Order, for any reason, without penalty or incurring liability by providing written notice prior to manufacture commencing.
The Customer is entitled to cancel an Order by providing written notice within 24 hours of an order being placed, and the Company accepts this cancellation in writing as long as the manufacturing of the products has not been started. Any incurred costs as a result of the cancellation will be charged to the Customer, for example but not limited to labour and material costs.
SVS Frame Tech terms and conditions are fully compliant with the Consumer Rights Act 2015 and ICAC Regulations 2013. For more information visit the Trading Standards website.
These terms and conditions do not affect your statutory rights as a consumer.